Blueprint Genetics is a clinical diagnostics and genetic knowledge company based in Helsinki, Finland. We are a team of 50+ professionals running a clinical laboratory providing genetic diagnostics for professional use. Our current diagnostic portfolio includes over 400 tests that cover all inherited disorders. We work with over 300 clinics in over 30 countries. Our aim is to grow and expand our operations globally.
We are looking for an intelligent, organized, creative, social and proactive person to fill our Support Team position. An ideal candidate has knowledge in medical genetics and experience in customer service or customer support. Fluent English and Finnish skills are a must. Ability to communicate with customers in other languages is a plus! We offer challenging work in fast-paced office environment with an innovative, dynamic and motivated team of physicians, geneticists, bioinformaticians and molecular biologists.
In this position your main tasks include order reviewing, sample reception and recording, customer invoicing as well as customer communication and support. You will also have a supportive role for our sales team and as part of the Support team you will help us to take our customer experience to the next level. We are looking for a person who enjoys customer service, has excellent attention to detail, ability to multitask, can be flexible with assignments and schedules, and has the social and communication skills essential in succeeding in this position. We will be looking for you to operate and manage the things that keep our company running smoothly and teams happy.
Required education: B.Sc. in Life Sciences field
Beneficial education: B.Sc. in Genetics or M.Sc. in Human/Medical Genetics or Molecular Biology
Beneficial experience: Customer support by email and phone. Working with clinical patient samples.
We are committed to a prompt recruitment process and appreciate the ability to jump on board swiftly. Recruitment will be done as soon as a suitable candidate is found. Submit your application and CV along with your salary request to our Workable portal.
Our company is growing fast and we plan to recruit more Support Team members later this year. If this sounds like your dream job but you are not able to get on board right now, please fill out the application and we’ll get back to you when we are hiring again!
Inquiries about the position can be sent to kaisa.manninen(at)blueprintgenetics.com.