Blueprint Genetics offers Clinical Genetics Support for situations requiring specialized expertise in clinical genetic diagnostics.
These situations include:
- Selecting the optimal test for your patient
- Questions about the capabilities and limitations of the testing offered
- Questions about the clinical statement
- Questions about variant classification
- Questions about challenging biological samples and shipment strategies
- Assistance in genetic counseling of your patient and the family
Our goal is to offer you high-quality testing and service; our Clinical Genetics Support team is available to discuss strategies that can lead to better service and improved quality of diagnostics.
When contacting us, you will have a chance to discuss your issue with our Clinical Genetics Support team consisting of physicians, laboratory geneticists, and/or American board-certified genetic counselors.
Questions can be sent via email to genetics.support@blueprintgenetics.com. Our goal is responding to you within 1 business day.
You may also call our Customer Support in North America at 1.650.452.9340 to be directed to our Clinical Genetics Support team.
Our Customer Support team is here to assist you with all other questions including billing, sample collection kits, ordering options or to check on the status of your patient’s analysis.