Ordering genetic testing during COVID-19

Blueprint Genetics is closely monitoring the ongoing spread of the Coronavirus Disease 2019 (COVID-19) and its impact on the current health environment. Amidst the uncertainty, we know that COVID-19 does not remove the need to access high-quality genetic testing for patients. We are taking all measures to prepare for exceptional circumstances during this time to ensure we continue to meet the needs of healthcare professionals and the patients they serve.

Order online and request a sample collection kit to be sent directly to your patient’s home

To help prevent unnecessary visits to the clinic, our team is working hard to provide flexibility in this uncertain time. The fastest way to continue to order genetic testing is through our secure online portal Nucleus. The portal offers healthcare professionals online options for placing orders for genetic testing, following a test’s progress, and reviewing results.

We also want to highlight the option to request a sample collection kit to be shipped directly to your patient’s home with instructions on how to submit a sample and pre-paid return shipping labels. Our kits have always included three layers of protection for the handlers of the package: the tube the sample is in, a biohazard bag, and the FedEx pouch. FedEx is taking the necessary precautions to protect their employees, see here for more detail: https://www.fedex.com/en-us/coronavirus.html

Once the sample is received in our laboratory, the testing will proceed as usual. Below you can find instructions for ordering and shipping samples.

You can count on us to contact you should any new information become available that would impact any part of our testing process. Please do not hesitate to contact our Customer Support team, your Genetic Services Consultant, or our Clinical Genetics Support team for further assistance.

How to order

You can access Nucleus online with your computer, tablet, or smartphone. The portal is free for all users.

1. Log into Nucleus at Nucleus.BlueprintGenetics.com
  • If you are a new user, create an online account.
  • If you have used Nucleus previously, you are ready to go.
  • If you forget your password, you can reset it yourself or contact Customer Support for help.
2.  In Nucleus, choose ‘New Test’ in the top right corner and select your category to complete the digital requisition form
3. Follow the steps to complete your order and request a sample collection kit
  • In the first section of the form, you can select the ‘Order Specimen Kit’ to request a sample collection kit to be sent directly to your patient’s home. Please note that sample requirements vary and for some patients, other sample types may be more suitable. Read more about our sample requirements here.
  • The kit includes detailed instructions for your patient on how to collect the sample, pack the kit, and ship it to our laboratory. It also includes a consent form for the patient to sign.
  • Any documents (like clinic notes) can be attached by you directly to the secure online order.
4. Access the test results by logging into your Nucleus account
  • Once we have received the sample from your patient, you can follow the test’s progress online.
  • You will receive an email notification regarding completed test results. The great majority of panels are reported out in 28 days.

Frequently asked questions

Who can order a sample collection kit?

The specimen collection kit must be requested by a medical professional.  If you are a patient or family member of a patient, please contact your provider to place a kit order on your behalf.

Who do I contact if I need help with ordering?

Please get in touch with our Customer Support team if you have any questions about ordering. You can also ask us to contact you.

Is the sample failure rate higher if testing is performed with a saliva sample?

By following the sample collection instructions, the chance of DNA failing quality measures compared to DNA extracted from blood is minimal. In the unlikely event of sample failure, we will request a new sample to perform the analysis.

Sign in or register to Nucleus
Ask us to contact you

Subscribe to our newsletter

Last modified: June 17, 2021