Our service hours during the holiday season

December 22, 2023

Our Helsinki and Marlborough laboratories and Customer Support have a few exceptions in opening hours. Please note the closing times when shipping samples. If you have any questions regarding sample reception, we are here to help!

The Helsinki laboratory and EMEA Customer Support hours during the holidays:

  • Friday, January 6, 2023: Closed
  • Friday, June 23, 2023: Closed
  • Wednesday, December 6th: Closed
  • Monday, December 25th: Closed
  • Tuesday, December 26th: Closed
  • Monday, January 1st: Closed

The Marlborough laboratory and US Customer Support hours during the holidays:

  • Tuesday, December 26th: Closed
  • Monday, January 1st: Closed

Shipping recommendations:

  • Blood samples should be sent as soon as possible after collection.
  • If it is necessary to store the blood sample prior to shipping, it should be refrigerated immediately.
  • If the blood sample will be stored for longer than 3 days, the sample should be frozen.
  • Samples that were previously frozen can be shipped at ambient temperature.
  • DNA and saliva samples can be sent in ambient temperature.

Contact us

Phone: +358 40 2511 372
Email: support@blueprintgenetics.com

United States
Phone: +1 (650) 452-9340 Ext. 0
Email: support.us@blueprintgenetics.com

Order online: Easy, paperless test ordering & management

Our online ordering portal, Nucleus, provides a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test result. Save your order at any time to return to it later. If you need assistance with anything, please get in touch through the contact form and we will get back to you.

Wishing you a happy holiday season and a great new year!

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