Patients
Payment
How can I pay for a test by myself?
To pay for the test yourself, your healthcare provider should select patient payment as the billing type. After we have received and processed the order, we will send an email to the provided address with a protected payment link. The link will direct you to a Windcave online payment page where you can complete the payment by Visa or Mastercard. A regular invoice including our bank details is also attached to the email should you wish to pay by bank transfer instead.
As soon as the payment has been completed and we have received an acceptable sample, we will proceed with the analysis.
If you cannot find the email, please check your spam folder for an email from Blueprint Genetics. If you have issues with completing the payment, we kindly ask you to first check with your bank that there are no blocks or limitations on your card that may cause any problems with your payment. Should issues continue, you can contact our billing team by email at billing@blueprintgenetics.com
If we do not receive payment or communication from you within 3 weeks of sending the link, we will contact your healthcare provider.
What payment methods can I use?
Credit cards (Visa and Mastercard) and bank transfers are accepted forms of payment.
You will receive an email with a protected credit card payment link and an invoice copy. If you wish to pay by credit card, the link will direct you to a Windcave online payment page where you can complete the payment by Visa or Mastercard.
If you prefer to pay with a bank transfer, you can find a regular invoice attached in the email. Bank transfers take 2-3 business days to show in our accounts and you will receive an automated payment confirmation email once payment has been received.
What should I do if I have not received a payment link?
In case you have not received your payment link, please check your email’s trash and spam folders for an email coming from Blueprint Genetics. Sender details will show the name of the billing team member, the team email address as well as a reference to our accounting system Netsuite (system@sent-via.netsuite.com).
In case you need a link re-sent, please contact our billing team by email at billing@blueprintgenetics.com
Where can I find your bank details?
Our bank details (including our IBAN) are listed on the footer of our invoices sent to you with a payment link by email. Bank transfers are directed to our account in Finland. Please complete your payment by using the currency indicated in your invoice and use the invoice number as the reference when paying.
Bank transfers take 2-3 business days to show in our accounts and you will receive an automated payment confirmation email once the payment has been received.
Is it possible to pay in installments?
We do not accept installment payments, but there is no set due date for payments, which means you are free to pay at your convenience. You can complete the payment in one transaction when you are ready to make the payment in full.
However, please note we do follow up on payments regularly so remember to let our billing team know if you need more time to make the payment. This is also to avoid unwanted order cancellations.
Should I receive payment confirmation after payment?
Automated payment confirmations are sent during the following business day when the payment is registered. Tax invoice with payment allocation is included.
Where can I get a receipt or proof of payment (e.g. for insurance purposes)?
Automated payment confirmations are sent during the following business day when the payment is registered. Tax invoice with payment allocation is included.
If any additional details or documentation is needed, please contact us at billing@blueprintgenetics.com
What should I do if I need more time to make the payment?
There is no set due date for payments, which means you are free to pay at your convenience.
However, please note we do follow up on payments regularly so remember to let our billing team know if you need more time to make the payment. This is also to avoid unwanted order cancellations.