FAQs

Nucleus is Blueprint Genetics’ online ordering and networking portal. Through Nucleus, users can order genetic testing, track the test’s progress, and review the results. There is also a built-in feature that enables clinicians to connect based on matching rare variants.

Healthcare professionals can create their own Nucleus account for themselves by clicking on the “Request an account” link at nucleus.blueprintgenetics.com. You will receive an email to confirm your account. Once you have confirmed your email address, you can start placing orders immediately. The ability to share orders with colleagues within the same hospital will activate within a few days.

No, there is no cost associated with having a Nucleus account.

Nucleus has several safeguards in place to ensure that the information entered and stored in Nucleus is secured. Outside access is controlled; only specific and authenticated users are authorized to access the site and in an end-to-end encrypted manner. A number of mechanisms have been implemented for monitoring and protecting against outside attacks seeking to compromise the Nucleus system or data. We conduct periodic third-party security penetration testing to ensure adequate levels of security.

You can safely attach patient information with your order in Nucleus. We strongly recommend (and encourage!) that you provide as much clinical information as possible with each order. This might include a pedigree, consultation letter, and/or reports of investigations (including normal results). Where possible, please upload any documents with identifying information directly to Nucleus; do not send them by email.

Log in to Nucleus, click on your username in the top right corner, then select “Profile settings”. Choose “Change password”. Type in your old and new password, and select “Save”.

Two-Factor Authentication

We highly recommend using the two-factor authenticator feature.  Two-factor authentication can be enabled through your own profile settings.

For data security reasons, your Nucleus account password must be changed once a year. You will receive an email reminder 30 days and 7 days before the password is due to be changed. Your account will be inactivated if you do not change your password within the given time frame. Your account can be reactivated by contacting our Customer Support at support.us@blueprintgenetics.com.

Genetic test results can be shared with colleagues within the same institution through Nucleus. You can choose which of your colleagues you wish to share results with by selecting them from a list of Nucleus users within your clinic/hospital/network on page 6, second last page, of the Nucleus order form. The colleagues with whom you are sharing results will receive an email, notifying them of the shared order. They will also receive a notification email when the results are ready. No patient information is shared in these notification emails.

Please note that users who have registered for a Nucleus account with an email account not affiliated with an institution/network or company (eg, Gmail, Hotmail, Yahoo) are not able to share results for security reasons.

Any orders shared with you can be seen by switching to the “Shared with me” tab above your own list of orders.

Once an order is submitted, field entries cannot be modified. However, new documents can be attached to an order after it has been submitted. Our Support team will be notified if you add new documents. For any other kind of change you wish to make, please contact our Client Services team. 

Once your order is submitted, it can be viewed by logging into Nucleus and clicking on “View”. You will have access to a new free text field called “Comments”. Additional information such as clinical notes can be added here. Any other changes to the order must be done by contacting our Customer Support team.